Just calling tech support and having them fix it did not work.
So now it seems the only way to get your total data is to call customer service and ask. But, the last time I checked that, it would no longer give me the opportunity to change accounts. I was getting my data by calling #DATA and switching to this second account in the menus. Further, at least some of us are getting data alerts telling us that we are way over our 20 gig data allowance, when we are not even close to having used it.
It might be hard for others to believe, but our jetpacks and the MyVerizon site show zero usage ALL OF THE TIME. We got separate accounts from our other Verizon products. This is a problem ONLY for people who were forced to transfer their data service from Millenicom to Verizon, and who took the discounted $100 per month for 20 gigs of data.
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